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General Terms of Use
Applicable as of January 15, 2023 - last modified on January 1, 2023.
By accessing and using the Sedestral Platform (the "Platform"), you agree to these General Terms of Use (the "GTC"), which govern your use of the Platform and all its components, such as Inbox, Livechat, Mails, Statistics, Contacts, HelpCenter, Publisher, and any other product or service provided by Sedestral (collectively, the "Products").
These GTC constitute a contractual agreement between you and Sedestral. Please read them carefully before using the Platform or the Products.
Clause No. 1: Acceptance of the GTC
By using the Platform and the Products, you agree to these GTC, as well as our Privacy Policy. If you do not accept the GTC, you may not use the Platform or the Products.
Clause No. 2: Use of the Platform and Products
The Platform and the Products are intended to be used only by individuals or legal entities with a professional profile. You may not use the Platform or the Products for illegal or inappropriate purposes. You are solely responsible for the use of the Platform and the Products. We reserve the right to restrict or suspend your use of the Platform or the Products if we believe that you are violating these GTC or if your use of the Platform or the Products is detrimental to our interests or those of our other users.
Clause No. 3: User Account
To use certain Products, you will need to create a user account ("Account"). You must provide accurate, up-to-date, and complete information when creating your Account. You are solely responsible for all activities carried out under your Account. You agree to protect your password and not share your Account with third parties. We reserve the right to suspend or terminate your Account if we believe you have violated these GTC or if you use your Account in an abusive or fraudulent manner.
Clause No. 4: Intellectual Property
The Platform and the Products are the exclusive property of Sedestral or its partners. All intellectual property rights in the Platform and the Products are reserved, and no license or right of use is granted without our prior written consent.
Clause No. 5: Support
Sedestral commits to providing support to each customer, in accordance with the terms described in our GTC. However, Sedestral reserves the right to modify, suspend, or discontinue support at any time and without notice.
Clause No. 6: Products Integrated into Sedestral
The Platform offers products simplifying the exchange process between you and your clients. However, Sedestral cannot guarantee that these options will be available continuously, without interruption or error-free. Nevertheless, no decision on your part can be justified by referring to these reasons.
Clause No. 7: Work Efficiency
The Platform promotes work efficiency within a synchronized ecosystem between its various components. However, Sedestral cannot guarantee that the use of the Platform will increase the work efficiency of your employees. It is your responsibility to establish processes and conditions conducive to the optimal use of the Platform.
Clause No. 8: Liability
Sedestral cannot be held liable for any direct, indirect, special, consequential, or other losses or damages arising from the use of the Platform or the Products, including loss of profits, data, clients, or reputation. However, our liability shall not exceed the total amount paid by you for the use of the Platform or the Products during the twelve (12) months preceding the event giving rise to the liability.
Clause No. 9: Modification of the GTC
Sedestral reserves the right to modify these GTC at any time and without notice. It is your responsibility to regularly check the GTC for updates. If you continue to use the Platform or the Products after the GTC have been modified, it means that you accept the new terms.
Clause No. 10: Applicable Law and Competent Jurisdiction
These GTC are governed by and construed in accordance with the laws of France. Any dispute arising from the use of the Platform or the Products shall be submitted to the competent French courts, to the exclusion of any other court. This clause applies regardless of the user's location when using the Platform or the Products.
Clause No. 11: Contact
If you have any questions, comments, or concerns about the GTC, you can contact us at the following email address: support@sedestral.com. We commit to responding to you as soon as possible.
Clause No. 12: Termination
Sedestral reserves the right to terminate your access to the Platform and the Products at any time, for any reason, without notice or liability to you. In the event of termination, you are required to immediately cease all use of the Platform and the Products and delete any content related to your account. This clause applies without prejudice to any accrued rights or ongoing contractual obligations that must be honored by both parties.
Clause No. 13: Language
These GTC are written in French. In the event of a conflict between the French version and a translation, the French version shall prevail. This clause applies to all documents related to the GTC, including email or chat exchanges.
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