General terms of sale

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If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at: contact@sedestral.com. We strive to respond to all inquiries as quickly as possible.

Clause 2: Subscription and subscription management

At Sedestral, we believe in transparency: there are no hidden fees, no cancellation or subscription fees. You only pay the price of your subscription.

Sedestral's Services are offered as subscriptions with recurring payments, at the Customer's choice, on a monthly or annual basis. A Customer can have multiple workspaces, and each workspace is linked to a specific subscription. The subscription becomes active upon receipt of the first payment.

Subscription payments are managed exclusively through Stripe, our online payment partner.

Monthly periods start on the day of subscription and renew on the same day each month. For example, if the subscription is taken out on May 19, it will renew on the 19th of each month. For subscriptions taken out on a day that does not exist in all months (e.g., January 31), monthly renewals will occur on the last day of the month for subsequent months. Thus, a subscription on January 31 will be renewed on February 28 (or February 29 in a leap year), then on March 31, etc. For an annual subscription, the renewal will take place on May 19 each year.

The Customer can subscribe, modify, or cancel the subscription associated with each workspace directly via their customer area on the Sedestral site. Any change in subscription is subject to the conditions set out in these GTS. It is the Customer's responsibility to actively manage the subscription for each workspace, including updating payment information if necessary, to ensure uninterrupted service.

Clause 3: Payment terms

Payment is made by direct debit from the Customer's bank card at the beginning of each subscription period, depending on the chosen subscription frequency (monthly or annual). In the case of an immediate change in subscription resulting in a change in price, a prorated payment will be calculated to cover the remaining period until the next regular billing date. This prorated adjustment is made to ensure a fair transition between subscription periods. The subscription is modified only after receipt of this initial prorated payment. The Customer guarantees that they have the necessary authorizations to use the chosen payment method and agrees to keep this information up to date to allow uninterrupted direct debit.

Clause 4: Subscription modification

The Customer can modify their subscription at any time via their customer area on the Sedestral site. Changes are handled as follows:

- If the new subscription has the same periodicity (monthly or annual) as the current subscription:
  - If the price of the new subscription is equal to or higher, the change and payment apply immediately.
  - If the price of the new subscription is lower, the change will take effect at the next period of the current subscription.

- If the new subscription has a different periodicity from the current subscription (switching from monthly to annual or from annual to monthly):
  - The change will take effect at the next period of the current subscription, regardless of the amount of the new subscription.

These rules ensure a smooth transition between the different subscription offers while respecting the current billing period.

Clause 5: Subscription cancellation

The Customer is allowed to cancel their subscription at any time via their customer area on the Sedestral site. All subscriptions are non-binding.

The cancellation is effective on the date of the next billing period, regardless of when the request is made. No prorated refund is provided for any unused remaining subscription periods.

Clause 6: Access to Services

From the time of subscription and in accordance with the payment terms, the Customer benefits from access to the Services provided by Sedestral. Sedestral commits to taking all necessary measures to ensure quality access to the Services, in accordance with industry practices and the state of the art.

Clause 7: Support and maintenance

Sedestral commits to providing dedicated customer support to assist users of its Services, accessible through various channels such as email and live chat, according to the terms specified on the Sedestral site. In addition, Sedestral conducts planned maintenance operations and regular updates of the Services to ensure their security, performance, and continuity. While Sedestral aims to minimize any interruption or inconvenience caused by these operations, the company will inform its customers in advance of any planned maintenance that may affect access to the Services. However, it is understood that Sedestral cannot guarantee constant and uninterrupted availability or performance of the Services, particularly in the event of events beyond its control (such as Internet outages, cyberattacks, or natural disasters). In such cases of force majeure or for compelling technical reasons, Sedestral will not be held responsible for any temporary interruptions or service degradation that may occur. Customers can nevertheless be assured that Sedestral will do everything possible to restore the Services as quickly as possible and minimize any inconvenience.

Clause 8: Late or failed payment

In case of payment issues, our payment partner Stripe will attempt to collect the due amount. If this attempt fails, Sedestral will temporarily suspend access to the Services and notify the Customer via email, offering the opportunity to update payment information or resolve the issue. If the situation is not resolved by the Customer after this notification, Sedestral reserves the right to permanently deactivate the subscription. This deactivation is considered a last resort and will only occur after an attempt to communicate with the Customer to resolve the payment issue. The Customer is encouraged to keep their payment information up to date and to resolve any payment delays as soon as possible to avoid interruption or loss of access to the Services.

Clause 9: Data Deletion

Once a subscription becomes inactive, whether due to cancellation by the Customer or deactivation due to non-payment, Sedestral will proceed with the deletion of all data associated with the Customer's account, including workspaces, projects, and any other recorded information. This deletion is final and irreversible. Therefore, it is the Customer's responsibility to back up their data before the termination or expiration of their subscription. Sedestral commits to informing the Customer of the impending data deletion and will provide a reasonable period for them to back up their data. This process is in place to ensure the protection of privacy and data security in accordance with applicable data protection laws.

Clause 10: Price Display and VAT

The prices of the Services offered on the Sedestral website are displayed excluding taxes (HT) and expressed in euros (€). This presentation provides a clear indication of the cost of the Services before the application of applicable taxes. The final invoice presented to the Customer will include VAT (Value Added Tax) calculated at the rate in effect in the country of the Customer's billing address, also expressed in euros. Sedestral commits to complying with local VAT regulations and applying the corresponding rates based on the Customer's billing address, in accordance with legal provisions. This approach ensures that the total amount billed, expressed in euros, is in line with the tax requirements applicable to the Customer, offering transparency and clarity on the final amounts payable for the subscribed Services.

Clause 11: Billing and Bank Receipts

Sedestral provides its customers with easy access to their billing history directly from their customer area on the Sedestral website. Each Customer can download their invoices related to the subscribed subscriptions and the associated bank receipts at any time. This feature is designed to offer transparency and convenience, allowing customers to manage their financial documents related to the use of Sedestral Services independently and securely.

Clause 12: Security and Payment Processing

To facilitate secure transactions and payment processing, Sedestral uses Stripe as its online payment service.

By accepting these GTS, the Customer acknowledges that all transactions made via Stripe are processed by this service, without Sedestral having direct access to the Customer's bank details. Payment information, including credit card details or other payment methods, is provided directly to Stripe through a secure interface.

The Customer is informed that payment information is linked and specific to each subscribed workspace. It is therefore the Customer's responsibility to ensure that the provided payment information is always up to date and valid in each concerned workspace, to guarantee the smooth execution of automatic payments for their subscriptions. This step is essential to avoid any service interruption due to a payment failure in one of the workspaces.

For more information on Stripe's practices, including their terms of use and privacy policy, we invite you to visit their website: https://stripe.com.

Clause 13: Liability

Sedestral commits to providing the Services with care and skill, within the framework of an obligation of means and not of result. This means that Sedestral does everything possible to meet the promised quality standards, without guaranteeing a specific result. For example, Sedestral cannot be held responsible for failures to achieve specific results due to external factors or force majeure.

Clause 14: Force majeure

Sedestral's obligations will be suspended in the event of occurrences beyond its control (force majeure), such as natural disasters, pandemics, strikes, Internet outages, or cyberattacks. In such circumstances, Sedestral will inform the Customer as soon as possible of the occurrence and the estimated duration of these interruptions. This suspension will not hold Sedestral liable for any delay or failure to meet its obligations.

Clause 15: Modification of the GTS

Sedestral reserves the right to modify these GTS at any time. The modifications will take effect upon their publication on the Sedestral site. Customers are therefore encouraged to regularly review the GTS to stay informed of any changes.

Clause 16: Applicable law, language, and competent jurisdiction

These GTS are governed by French law and written in French. In the event of a dispute, one or more attempts at amicable resolution will be sought by the parties for a period of 30 days. If no solution is found, the courts of Nanterre will have exclusive jurisdiction, unless otherwise required by law. The French version of the GTS prevails over any translation.

Clause 17: Contact

For any questions regarding these GTS, Customers can contact Sedestral at the following email address: contact@sedestral.com.

Clause 18: General Provisions

If any provision of these GTS is found to be illegal, invalid, or otherwise unenforceable, that provision will be deemed severable from the GTS and will not affect the validity and enforceability of the remaining provisions.

Clause 19: Time Reference

All references to time in these General Terms of Sale are based on Coordinated Universal Time (UTC). For all provisions related to a date or time, including but not limited to, the end of a subscription, subscription renewal, and contractual changes, UTC time will prevail.

Clause 20: Product Specificities

Subscription quotas and limits:

• Each subscription includes monthly quotas (AI content, briefs, optimizations, audits, tones, etc.) whose limits vary depending on the subscribed plan.
• These quotas reset each month on the anniversary date of the subscription. For example, for a subscription taken out on the 15th, the quotas reset on the 15th of each month.
• For subscriptions taken out on a day that does not exist in every month (for example, the 31st), the reset will occur on the last day of the relevant month.
• Unused quotas during the monthly period cannot be carried over.
• Any action consuming a quota is counted as soon as it is executed, even if the associated content is not published or is subsequently deleted.

• The number of Multi-Languages / Sites corresponds to the number of sites present in the workspace.

Clause 21: Right of Withdrawal

In accordance with Article L221-3 of the French Consumer Code, the right of withdrawal does not apply to contracts concluded between professionals. As the Platform and Services are intended exclusively for professional use, no right of withdrawal applies to subscriptions. By accepting these GTS, the Client acknowledges acting in a professional capacity and expressly waives any right of withdrawal.

Clause 22: Content Generated by Artificial Intelligence

Content generated by Sedestral's AI agents (blog articles, product page optimizations, editorial briefs, etc.) becomes the exclusive property of the Client upon creation. Sedestral does not claim any intellectual property rights over such content. The Client is solely responsible for the verification, validation, and publication of generated content. Sedestral does not guarantee the accuracy, originality, or compliance of generated content with any specific regulation. The Client undertakes to review all content before publication and releases Sedestral from any liability related to the publication of unverified content.

Clause No. 23: Sedestral Prepaid Balance

Sedestral offers a prepaid balance system (hereinafter "Sedestral Balance") allowing the Customer to top up their account with an amount in euros, which can be used to purchase additional services such as backlink campaigns, extra indexing credits, or any other one-time service offered on the Platform.

Topping up the balance:

• The Sedestral Balance is topped up via Stripe, using the same payment methods as the subscription.
• The topped-up amount is credited immediately to the Customer's account upon payment confirmation.
• No minimum or maximum top-up amount is required, unless otherwise indicated on the Platform.

• The Sedestral Balance can only be used to purchase services offered on the Platform.
• Each use of the balance is debited immediately and irreversibly upon the Customer's purchase confirmation.
• Transaction details (top-ups and debits) can be viewed at any time from the customer area.

• The topped-up balance is valid for a period of twelve (12) months from the date of top-up.
• Upon expiration of this period, any remaining unused balance will be automatically forfeited, with no possibility of carryover, extension, or refund.
• The Customer is informed of the expiration date of their balance from their customer area.

• The Sedestral Balance is under no circumstances refundable, whether in whole or in part, regardless of the circumstances (subscription cancellation, account closure, balance expiration, or any other reason).
• In the event of subscription termination or account deactivation, the remaining balance is permanently forfeited.

• The Sedestral Balance is linked to the workspace on which it was topped up. It is not transferable to another workspace, another account, or to any third party.

Clause No. 24: Backlink Acquisition

Sedestral offers a backlink acquisition service as part of its search engine optimization offerings. For the provision of these backlinks, Sedestral works with various specialized reseller partners.

Types of backlinks offered:

• Guest Article and Ranking Page Backlinks: These backlinks are obtained in the form of guest articles published on third-party sites or dedicated pages to be ranked on search engines.
• UGC (User Generated Content) Backlinks: These backlinks are obtained through user-generated content on third-party platforms (forums, comments, profiles, etc.).

• These backlinks are guaranteed for a period of thirty (30) days from their publication date.
• Beyond this guarantee period, in the event of removal or deletion of the link by the reseller partner, Sedestral commits to undertaking negotiation efforts with said reseller to obtain the reinstatement of the link.
• In the event of no response or refusal by the reseller to restore the link, said reseller will be permanently banned from the Sedestral platform and will no longer be able to offer backlinks through our service.
• No compensation, replacement, or refund shall be owed to the Customer for a link removed beyond the 30-day guarantee period.

• UGC backlinks benefit from a guarantee of thirty-six (36) months from their publication date.
• In the event of removal of a UGC backlink during this guarantee period, Sedestral commits to replacing it within a reasonable timeframe.

• Sedestral cannot be held responsible for the removal of backlinks resulting from the permanent closure of the hosting site, a court order, or a case of force majeure.
• The Customer acknowledges that backlink acquisition is part of a natural search engine optimization strategy and that Sedestral does not guarantee any specific results in terms of search engine rankings.