In short, Sedestral allows you to create a complete customer service for all channels
![Presentation image](https://sedestral.com/vendor/images/capture-inbox.webp)
A help center designed to represent your business
Sedestral allows you to quickly set up a complete cloud support to assist your customers.
Sedestral wants to help you create a multichannel support to better serve your customers.
Let's See
Live Chat
Customize and install Livechat on your website
Serve your customers from your website
![Category illustration Live Chat.](https://sedestral.com/vendor/images/livechat-a.webp)
Mails
1. Connect your domain name to Sedestral
2. Create a support@company.com email address
3. Assign collaborators to this email address
4. Let your collaborators work as a team
Serve your customers by email
![Category illustration Mails.](https://sedestral.com/vendor/images/illus-sc-mails.webp)
Social Networks
Connect your social networks to Sedestral. Reply to all your customers from a single platform. Gain efficiency and speed.
Serve your customers on social media
words.products.frHelpcenter
Customize and manage a help center so your customers can quickly find answers to their questions without contacting you.
ChatBot
Train an artificial intelligence to answer your customers' recurring questions, relieve your employees' workload, and don't keep your customers waiting
In short, Sedestral allows you to create a complete customer service for all channels
Frequently Asked Questions
What are the benefits of a help center?
A help center allows you to write many elements about a business or provide answers to many questions you may frequently be asked. By publishing these answers in a help center under your name, it first allows you to be visible on the Internet and achieve top-notch SEO in a short time. Indeed, search engines love content with data that introduces who you are, what you offer, and how you contribute to your brand's success. By providing these answers in a help center, you will increase your visibility while answering the questions of your future customers.
What are interesting questions to answer in a help center?
There is no turnkey solution, unfortunately. However, it is important to consider that every answered question provides additional answers. Thus, it might be wise to explain your business, how to contact you, your opening hours, your vision, your goals, your values... These are, of course, just ideas from an inexhaustible list.
Is the help center customizable?
Like all Sedestral products, the help center is a customizable element that behaves a bit like Livechat in terms of personalization. Thus, it is possible to modify the shapes, colors, logos, texts...
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