Communications
Client report
Statistics
Get an overview of your performance.
HelpCenter
Make your important information accessible.
Contacts
Consolidate your customer data.
Customer service
All-in-one customer service software
Sedestral enables you to quickly set up comprehensive cloud support to assist your customers.
Sedestral aims to help you create multi-channel support for better serving your customers.
Let's see
Live chat
Customize and install Livechat on your website
Serve your customers from your website
Mails
1. Connect your domain name to Sedestral
2. Create a support@company.com email address
3. Assign employees to this email address
4. Let your employees work as a team
Serve your customers via email
Social Networks
Link your social networks to Sedestral. Respond to all your customers from a single platform. Increase efficiency and speed
Serve your customers on social networks
HelpCenter
Customize and maintain a help center so your customers can quickly find answers to their questions without contacting you
ChatBot
Train artificial intelligence to answer your customers' recurring questions, alleviate your employees' workload, and reduce customer wait times
In short, Sedestral allows you to create comprehensive customer service for all channels
Frequently Asked Questions
What are the benefits of a help center?
A help center allows you to create numerous articles about your business, or provide answers to many questions you may frequently need to address. By publishing these answers in a help center under your name, you can increase your visibility on the internet and achieve a high search engine ranking in a short time. Search engines appreciate content that presents and identifies who you are, what you offer, and how you contribute to the success of your brand. By providing these answers in a help center, you will increase your reputation while answering the questions of your potential customers.
What are some interesting questions to answer in a help center?
Unfortunately, there is no one-size-fits-all solution. However, it is important to remember that answering any question can provide additional information. It may be wise to explain your business, how to contact you, your opening hours, your vision, your goals, your values... These are just ideas from an inexhaustible list.
Is the help center customizable?
Like all Sedestral products, the help center is customizable and behaves similarly to the Livechat in terms of personalization. You can modify shapes, colors, logos, text, and more.
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