Inbox

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Optimize your customer service

Sedestral offers a complete and organized customer service solution in the cloud.

Send and receive your business emails

Create emails for your employees and support, easily manage your company's emails, and receive and send emails from the Inbox.

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Chat with your website visitors

Customize and install a live chat in just a few clicks in your company's colors so your visitors can easily contact you and chat with you from the Inbox.

Page representing the Sedestral interface : Chat with your website visitors.

Reply to your social media messages

Connect your social networks and no longer switch between platforms. Centralize social media messages in your inbox.

Page representing the Sedestral interface : Reply to your social media messages.

In summary, receive all your messages in one place

Page representing the Sedestral interface : In summary, receive all your messages in one place.

Clearly define your employees' access

Limit access to certain channels or features for your collaborators in the inbox.

Work as a team

Invite collaborators to your conversations, draft messages together, and send private messages.

Page representing the Sedestral interface : Work as a team.

Personalize your inbox

Create multiple inboxes
Page representing the Sedestral interface Create multiple inboxes.
Organize your conversations into categories
Page representing the Sedestral interface Organize your conversations into categories.
Filter your conversations according to specific criteria
Page representing the Sedestral interface Filter your conversations according to specific criteria.

Customize Your Inbox

Sedestral interface element representing statistics by number of conversations
Sedestral interface element representing statistics by response time
Sedestral interface element representing statistics by hours
Sedestral interface page representing employee classification

Frequently Asked Questions

What is Inbox?

Inbox is Sedestral's flagship product, it's where all your customer interactions will come to life and be centralized. Imagine an email inbox? Think of it as the same thing, with one small difference: this inbox also allows you to respond to requests on social networks and engage with your website visitors. Inbox is essentially a demand vacuum that optimizes your response and processing time.

How can I save time with this solution?

Sedestral was created with the goal of providing the greatest possible support to every professional. We put our heart into optimizing the use of our Inbox. Starting from the observation that it was time-consuming to juggle different platforms and that you were forced to select your audience, we thought about how to recover this neglected audience without increasing your workload. Centralization turned out to be the most interesting solution for us, which is why Sedestral's Inbox brings EVERYTHING together!

How to navigate the Inbox?

To make it easier to understand, Inbox uses a coding system based on the logos and colors of different platforms, allowing you to quickly identify their origin. Additionally, our contact detection system is integrated into all our products to identify the same individual across different platforms. If two contacts share many identical data points, they are merged into a single identity.

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